Fraud issues with Safekey and Payu Retail despite replacement card?
Hello,
I'm seeking guidance on a concerning situation:
About 9 days ago, I received an email from Amex containing a SafeKey (apparently their online MFA verification for vendors) notifying me of an attempted charge of 1 INR on my card. I didn't authorize this transaction nor share the code provided. Following the email's advice, I contacted Amex. The representative downplayed the situation, saying the charge was prevented by SafeKey and Amex saying they can't see SafeKey charges that aren't verified. Even so, I opted to freeze my card because I had no dealings with the merchant (PayU/India) and was uncomfortable with the response.
Fast forward to yesterday: With my card still frozen, I noticed attempted charges for Facebook Advertising – all were declined. I contacted Amex again, explaining the issue, and they decided to issue me a new card with a different number.
However, today, I received another email pertaining to an attempted charge on this new card (which I haven't even received or know the number of) from "PAYU RETAIL PG" for 499 INR. For context, PayU appears to be a peer-to-peer payment platform in India.
Considering I have a replaced card, had active MFA on my Amex account, and the new card details are neither online nor stored in any digital wallets: How are these unauthorized charges happening and what steps can I take to prevent them?
Thank you for any insights!
I had literally the same thing on my Amex card, blocked by SafeKey yesterday. It was 499 INR for Payu Retail.
Same thing here. 499 INR. Wonder how they got the payment token, feels like there’s a system flaw
What in tarnation, same thing here. Reported card stolen we’ll see if it hits a second time.
I am sure it's due to Amex customer care in India, They recently mover their customer support to India and I can see growing numbers of scams following the same.
Happen to me too. I’m guessing they are trying which customers are not aware
Just ask amex to replace the card again and this time clear any tokens that may have your card saved for pre authorized or automatic payments.
I just had this happen to me as well, today at 9:45 I received SafeKey for 499.00 from PAYU. Contacted AmExp and had card reissued. I only used card at Amazon so I let them know as well. Appears to be an ongoing scam.
Also happened to my wife's card for the same amount, although, we couldn't see which card was charged since it wouldn't show any pending charges for that amount..
Same here…on a corporate card.
Same here