

A subreddit for the Microsoft Surface family of products. Original by design.
Surface Laptop Studio 2 October 2023 updates install says that my system is not the right model
[LAPTOPSTUDIO]
SurfaceLaptopStudio2_Win11_22621_23.074.39397.0.msi
I have confirmed that querying wmi the model comes across as "Surface Laptop Studio 2" but the installer rejects that. It instead says that the model should be "Surface Laptop Studio"
Is anyone able to successfully install this? Looks like Microsoft coded this MSI with the wrong model string.
-MSI log-
MSI SystemModels = Surface Laptop Studio MSI SystemSKUs = Surface_Laptop_Studio_1964 SystemModelList is currently set to Surface Laptop Studio. SystemSkuList is currently set to Surface_Laptop_Studio_1964. MSI (s) (D4!D8) [10:40:08:860]: PROPERTY CHANGE: Modifying SURFACE_DEVICE_SKU property. Its current value is 'UNKNOWN'. Its new value: 'Surface_Laptop_Studio_2_2029'. MSI (s) (D4!D8) [10:40:08:861]: PROPERTY CHANGE: Modifying SURFACE_DEVICE_MODEL property. Its current value is 'UNKNOWN'. Its new value: 'Surface Laptop Studio 2'. Beginning Surface InstallPrerequisites. MSI SURFACE_DEVICE_SKU set to 'Surface_Laptop_Studio_2_2029' MSI SURFACE_DEVICE_MODEL set to 'Surface Laptop Studio 2' Minimum UBR = 0, Current UBR = 2428 Checking SystemModel: MSI SystemModelList Platform SystemModel . MSI (s) (D4!D8) [10:40:08:872]: Note: 1: 2205 2: 3: Error MSI (s) (D4!D8) [10:40:08:872]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 MSI (s) (D4!D8) [10:40:08:873]: Product: Surface Laptop Studio Update 22.114.42840.0 (64 bit) -- This hardware platform must be one of the following: Surface Laptop Studio. Aborting this operation... This hardware platform must be one of the following: Surface Laptop Studio. Aborting this operation... This hardware platform Surface Laptop Studio 2 is not a Surface Laptop Studio. Please install on a Surface Laptop Studio. Aborting this operation...
Sort by:
Best
Open comment sort options
Best
Top
New
Controversial
Old
Q&A
Based on the log above it appears you used the Surface Laptop Studio 19042_22.114.42840.0.msi MSI file. That's an older 2022 MSI for a Surface Laptop Studio (22=2022, 23 = 2023).
You need the Surface Laptop Studio 2 MSI from here Download Surface Laptop Studio 2 Drivers and Firmware. from Official Microsoft Download Center. I opened that MSI in tools, it correctly targets SystemModels=Surface Laptop Studio 2 and SystemSKUs=Surface_Laptop_Studio_2_2029
Yup. OP can always use the aka.ms link to get the latest for Win11 22621 if they are unsure:
https://aka.ms/SurfaceLaptopStudio2/22621
I would wait a few days and try it again.
I wonder what it actually fixes. https://support.microsoft.com/en-us/topic/surface-laptop-studio-2-update-history-0b616192-5ece-4672-be08-98e143a7c423
I'm wondering if its the day one firmware updates
Good point, let me check versions on those. But if I wiped out the system and reimaged I would still need to install the various drivers in there other than the firmware.