I have bought a 26U rack a while ago and before I could even hang it on the wall, the door hinge came undone. I dismissed it as a one-off occurrence, glued it back and didn't think twice about it.

I just got a new 42U rack and it has many more build quality issues. One of the latches' spring doesn't work, so it doesn't lock the side panel. Another side panel is bent. One of the rails isn't seated properly and bolted to the frame which bent it. Am I just unlucky or Startech.com build quality went down significantly?

Update: I was able to fix all of these issues myself. Figured it would be faster than wait for some sort of official resolution. In addition to these, I'm pretty sure the side rails were installed upside-down. They have this notch that supposed to lock into the frame and make sure the weight is transferred directly onto the frame with screws just keeping the rail tight to the frame. With them installed as pictured above, all the wait would be just on the screws and the puny cage nuts. The rack is rated at 2000 lbs load capacity. I'd like to see how it would have handled that weight with the installation like that...